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Returns and Refunds

Solution

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any giveaway item that you only pay shipping and handling to receive is not eligible for return as it is a gift item.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional NON-RETURNABLE items:

Gift cards
Downloadable software products
Some health and personal care items
Personalized merchandise which includes all apparel
Garments with specialty phrases and sayings

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Damaged Items:

Send us a picture of the damaged item for evaluation and we will do our best to make sure you are taken care of accordingly.

Refunds (if applicable)

To return any item, you must first obtain a Return Materials Authorization number (R.M.A. #) in order for us to track back receipt of your item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at our support desk.

Damaged Items:

Send us a picture of the damaged item for evaluation and we will do our best to make sure you are taken care of accordingly.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. You need to exchange it for the same item, create a support ticket for a Return Materials Authorization (R.M.A.) and once you receive an R.M.A. # you can send your item to the address on the R.M.A.

 
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Article ID: 3
Category: Knowledgebase
Date added: 2016-02-22 12:03:19
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